COVID – 19 Secure Status
Protecting the health and safety of our staff, our customers and our suppliers is our top priority.
Although the government continues to ease lockdown measures and reduce restrictions Senior Architectural Systems will continue to implement the procedures that we have been following throughout the pandemic for the safety of everyone.
We will continue to monitor the guidance and updates from the government and will review and adjust our measures as we see fit, with the focus revolving around the safety of everyone involved with Senior Architectural Systems.
Branches
Across all of our branches, Denaby Main, Newport and Livingston, social distancing, face coverings and sanitizing facilities will remain in place.
Meeting and Training
In line with the recent government announcement we are slowly beginning to transition to carry out some meetings and training on site. In this instance, social distancing, face coverings and sanitizing measures will need to be agreed prior to the meeting/training taking place for the wellbeing of those involved.
However, we respect that some people may continue to want to receive this remotely.
If you do experience COVID-19 Symptoms or are waiting for a test result and can no longer attend your meeting/training event, please let us know as soon as possible, so that we can ensure we remain COVID secure and so that we can re-arrange for you.
Ordering Procedures
With the transition of people moving back into the office, our phone lines still remain busy, so we recommend that you place your order by emailing using the following email addresses:
- Newport Branch – newportorders@sasmail.co.uk
- Livingston Branch – livorders@sasmail.co.uk
- Denaby – orders@sasmail.co.uk
Delivery Procedures
Our normal delivery procedures remain in place, our delivery drivers will continue to carry PPE and will observe social distancing during drop off.
Collection Procedures
NOTE: customers should only make collections if absolutely necessary and should wear PPE and respect the social distancing measures that we currently have still in place.
If you do need to collect an order, please try and give us 48 hours notice.
Although the government has eased and relaxed the restrictions our procedures will remain in place to protect the health and wellbeing of our customers and staff. These will be monitored closely and adjusted accordingly.
Please ensure that anyone collecting from us is fully aware of the current procedures that remain in place. Anyone who does not follow these COVID secure rules will be turned away for the safety of our staff and customers.
Collection Procedures from Denaby
- Before you arrive
Please state clearly on your purchase orders that you would like to make a collection. Please allow 48 hours for us to get the order ready for you.
If you would like to collect an order which you have already placed, simply send an email to orders@sasmail.co.uk with the 6-digit order reference(s) you would like to collect. The reference number can be found on the order acknowledgements which we send to you.
If you are using a third-party haulier you must ensure they have the following information in order to make the collection: Company name they are collecting on behalf of and the 6-digit order reference code(s).
- When you arrive at Denaby
When you arrive at site enter the gates to building 2 and pull up near the external loading area. Please remain in your vehicle.
Phone 01709 772600 and ask to speak with the Transport Office to let them know you are on site for a collection.
In order to process the collection quickly & efficiently please ensure drivers have all the correct information (SAS order reference(s) and company name). Without this information we are unable to process collections.
The goods will be brought out to your vehicle where they will either be loaded via a forklift truck or placed in an area for you. The loading operative will leave the delivery notes with the goods. Please sign one copy using your own pen and place it in the delivery note tray located on the wall between the roller shutter doors. Please take your copy with you.
Our warehouse operatives are not able to assist you to secure your load. The collection drivers are responsible for securing their own load and must ensure it is safe before leaving the premises.
- No Entry to the building
Entry to the building remains strictly prohibited at this time. Customers will only be allowed access to the building to use the rest room if required. Please obtain permission from a member of staff before using the rest room, use hand sanitiser before and after your visit and wear a mask at all times whilst in the building.
Hands, Face, Space
Please also ensure that anyone attending site is wearing appropriate PPE and observes social distancing measures at all times.
Collection procedures from Newport and Livingston
Please contact the branch prior to your arrival. They will inform you and advise you of their latest procedures. Again, please also ensure that anyone attending the site is wearing appropriate PPE and observes social distancing measures at all times to ensure the safety of all our staff and our customers.
We will continue to update you regularly with any short term and immediate changes that could affect orders and delivery temporarily that are caused by COVID-19.
